[vc_row][vc_column][vc_column_text css=””]Eligibility for Refund
– Refunds are provided for damaged or incorrect products.
– Custom-made prescription lenses are generally non-refundable.
– Wrong size or incorrect frame may be eligible for refund or exchange.
Cancellation Window
– Customers may cancel their order within 24 hours of confirmation.
– Custom prescription lenses or special orders are generally non-cancellable.
Cancellation Process
– To cancel, customers must contact our support team with the order number.
– Requests can be submitted via website or email.
Refund/Adjustment
– Approved cancellations will be refunded through the same payment method.
– If the product has already been shipped, the Return Policy will apply instead.
Exceptions
– Customized or special prescription lenses cannot be cancelled.
– Discounted or promotional items may not be eligible for cancellation.
– Used or damaged products will not be accepted for refund.
Request Process
– Refund requests must be submitted within 7–14 days of receiving the order.
– Order number and issue details must be provided.
Refund Timeline
– Approved refunds are processed within 7–10 business days.
– Timelines may vary depending on bank or mobile payment services.
Refund Method
– Refunds will be issued through the same payment method used (e.g., bKash, Nagad, bank
transfer).
Customer Support
For refund-related queries, please contact our customer support team[/vc_column_text][/vc_column][/vc_row]